Contact Us

Thank you for visiting the uosnv website.

If you have any questions or encounter any issues while browsing our products, placing an order, making a payment, receiving your order, requesting a return or refund, or receiving after-sales support, please feel free to contact our customer service team by email.

We will review your request based on the specific circumstances and provide appropriate assistance within a reasonable timeframe.

1. Customer Service Contact Information

Customer Support

📧 kahanaoicarliekz335@gmail.com

This is currently the primary contact email for uosnv customer inquiries, order assistance, and after-sales support.

To help us verify your order information more efficiently, we recommend contacting us from the email address used when placing your order whenever possible.

2. What We Can Help With

You may contact us regarding matters including:

• Product information, specifications, and usage questions

• Order confirmation and order status

• Payment and payment-related issues

• Shipping, delivery, and package inquiries

• Return and refund requests

• Exchanges and product quality issues

• After-sales support

• Website-related issues

• Other questions concerning our products, orders, or services

3. Information Recommended for Email Inquiries

To help us process your request more efficiently, please provide relevant information in your email where applicable, such as:

• Order number

• Recipient's name

• Email address used when placing the order

• Product name

• A detailed description of the issue

• Tracking number, if applicable

• Photos of the product or package, or relevant screenshots, if applicable

For your security, please do not send complete bank card details, payment passwords, account passwords, or other sensitive information that is not necessary for processing your request.

4. Customer Service Response Time

We generally aim to respond to customer emails within 1–2 business days.

Response times may be extended during weekends, public holidays, promotional periods, or periods of unusually high order or inquiry volumes.

We will make reasonable efforts to review and respond to each inquiry as promptly as possible.

5. Returns, Refunds, and Exchanges

If you would like to request a return, refund, or exchange, please contact us first at:

📧 kahanaoicarliekz335@gmail.com

Please include your order information and the reason for your request so that we can review the matter and determine the appropriate handling process.

For information regarding return conditions, refund procedures, and applicable statutory consumer rights, please also refer to our:

Return & Refund Policy

6. Shipping and Delivery Issues

You may contact us if your order experiences any of the following issues:

• Tracking information has not been updated for an extended period

• The package has exceeded the estimated delivery timeframe

• Tracking information cannot be accessed or viewed properly

• The package may have been lost

• The product was damaged during transportation

• The product received does not match the order

If you have relevant shipping information available, please provide your order number and tracking number to help us verify the shipment more quickly.

7. Privacy and Data Protection

If you have questions regarding personal data, cookies, order information, or website privacy and data protection, you may also contact us at:

📧 kahanaoicarliekz335@gmail.com

For more information about how personal information is collected, used, stored, and protected, please refer to our:

Privacy Policy

8. Other Inquiries

If you have other questions about our products or services that are not listed above, you are also welcome to contact us through our customer service email.

We recommend briefly stating the purpose of your inquiry in the email subject line and providing any necessary order or product information in the message.

We will review your request based on the specific circumstances and provide appropriate assistance.

9. Customer Support

uosnv

📧 kahanaoicarliekz335@gmail.com

We value customer feedback and take inquiries relating to our products, orders, and services seriously.

Thank you for your interest in and support of uosnv.