Widerrufsrecht

Return & Refund Policy

Thank you for visiting and shopping with uosnv.shop. We value your shopping experience and are committed to handling returns, refunds, exchanges, order cancellations, and after-sales requests in a clear, fair, and transparent manner.

This Return & Refund Policy applies to products purchased through our website. Nothing in this policy is intended to exclude, restrict, or otherwise limit any mandatory consumer rights granted under applicable laws and regulations.

1. Returns and Statutory Right of Withdrawal

For consumers in the European Union, applicable consumer protection laws generally provide a 14-day statutory right of withdrawal for distance purchases.

This means that consumers generally have the right to withdraw from their purchase within 14 calendar days after receiving the goods, without providing a reason, unless a statutory exception applies.

For orders involving physical goods, the withdrawal period generally begins on the day the goods are received by the consumer or by a third party designated by the consumer, other than the carrier.

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable withdrawal period:

Customer Service Email:
📧 kahanaoicarliekz335@gmail.com

To help us process your request efficiently, please include your order number, product information, and a description of your request.

2. Return Conditions

When exercising the statutory right of withdrawal, consumers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functionality.

We recommend that returned products be kept in substantially good condition and that all original accessories, manuals, packaging, and other items supplied with the product be returned whenever possible.

If a consumer handles the goods beyond what is necessary to establish their nature, characteristics, and functionality, and the value of the goods is consequently reduced, the consumer may be responsible for the resulting depreciation to the extent permitted by applicable law.

For return requests that do not fall under the statutory right of withdrawal, additional return conditions may apply depending on the product, circumstances, and applicable law.

3. Return Shipping Costs

For returns made under the statutory right of withdrawal, the consumer is generally responsible for the direct cost of returning the goods, unless applicable law provides otherwise or we have expressly agreed to cover such costs.

We may cover the return shipping costs in circumstances including:

  • We have expressly agreed to cover the return shipping costs;
  • Applicable law requires us to have informed the consumer about the return costs before purchase, but the required information was not properly provided;
  • Applicable law requires us to bear the return shipping costs;
  • The return is due to an incorrect product being delivered;
  • The product has a confirmed quality or manufacturing issue; or
  • The return is otherwise caused by circumstances for which we are legally responsible.

For product quality issues or order errors, we will review the circumstances and provide an appropriate remedy in accordance with applicable law.

4. Damaged, Defective, or Incorrect Products

If the product you receive is damaged during transportation, defective, of unsatisfactory quality, incorrect in model or quantity, or otherwise materially different from what you ordered, please contact us as soon as possible.

To help us investigate and resolve the issue efficiently, please provide the following information where applicable:

  • Order number;
  • Recipient's name;
  • Product name;
  • Detailed description of the issue;
  • Clear photos or videos showing the problem;
  • Relevant packaging or shipping information, if applicable; and
  • Valid contact information.

After receiving your request, we will review the circumstances and, depending on the specific situation and applicable law, provide an appropriate solution.

Possible remedies may include:

  • Repair;
  • Replacement;
  • Refund;
  • Appropriate price reduction; or
  • Another remedy available under applicable law.

Nothing in this policy limits any mandatory statutory rights relating to defective products, non-conforming goods, or other consumer protections.

5. Refund Policy

Once a return, refund, or withdrawal request has been confirmed as eligible, we will process the refund in accordance with applicable law.

Where the statutory right of withdrawal is properly exercised, the refund will generally include the amount paid for the returned goods and, where required by applicable law, the applicable standard delivery charges.

Where permitted by law, we may delay the refund until:

  1. We have received the returned goods; or
  2. The consumer provides valid evidence that the goods have been returned,

whichever occurs earlier.

Refunds will generally be issued using the same payment method used for the original purchase, unless another method has been lawfully agreed upon by both parties or is required by applicable law.

Please note that the time required for a refund to appear in your account may vary depending on your bank, payment provider, card issuer, or other payment institution.

6. Return and After-Sales Procedure

Step 1: Contact Customer Service

If you would like to request a return, refund, exchange, order cancellation, or assistance with a product issue, please contact us by email:

📧 kahanaoicarliekz335@gmail.com

Please provide your order number and briefly explain the reason for your request.

Step 2: Request Review

After receiving your request, our customer service team will review the order information and circumstances.

If the product needs to be returned, we will provide the appropriate return address and return instructions by email.

Please do not send any product to an address that has not been confirmed by our customer service team.

Step 3: Return the Product

Before returning the product, please package it securely together with its accessories and other relevant items to minimize the risk of damage during transportation.

Whenever possible, we recommend using a shipping service that provides tracking information.

Please keep your tracking number and proof of shipment until the return and after-sales process has been completed.

Step 4: Refund or Other Resolution

Once we receive the returned product, we will review it based on the order information, the circumstances of the request, and applicable law.

After the review has been completed, we will arrange the appropriate resolution, which may include a refund, replacement, repair, price reduction, or another applicable remedy.

We will notify you of the result by email.

7. Order Cancellation

If you wish to cancel an order after placing it, please contact us as soon as possible:

📧 kahanaoicarliekz335@gmail.com

If your order has not yet entered the processing or shipping stage, we will make reasonable efforts to assist with the cancellation.

If the order has already been processed or shipped, it may no longer be possible to cancel the order directly.

In such circumstances, where the consumer has a statutory right of withdrawal, the consumer may exercise that right after receiving the goods in accordance with the applicable return and refund procedure.

8. Cash on Delivery (COD)

If Cash on Delivery (COD) is available for your location and order, the COD payment option will be displayed during checkout when available.

For COD orders, the consumer is generally required to pay the applicable order amount to the delivery personnel upon delivery, in accordance with the order terms.

To help ensure successful delivery, please make sure that the following information is accurate and complete:

  • Delivery address;
  • Recipient's name; and
  • Telephone number.

If a COD order qualifies for a refund under applicable law, we will communicate with the consumer to determine an appropriate refund method based on the specific circumstances and applicable legal requirements.

9. Products and Transactions Excluded from the Right of Withdrawal

The statutory right of withdrawal does not apply to every product or transaction.

Where permitted by applicable law, certain products or transactions may be excluded from the statutory right of withdrawal, including, for example:

  • Products made or customized according to the consumer's specifications or clearly personalized;
  • Certain sealed products that are unsuitable for return for reasons of health protection or hygiene after the seal has been broken;
  • Products or services that are otherwise expressly excluded from the statutory right of withdrawal under applicable law; and
  • Other statutory exceptions applicable to specific products or transactions.

Where a product or transaction is subject to a statutory exception, we will provide the relevant information to consumers to the extent required by applicable law.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights.

10. Important Information for After-Sales Requests

To help us process your request efficiently, please keep the following in mind:

  • Contact customer service before returning a product whenever possible;
  • Do not send a return to an unconfirmed address;
  • Keep your return tracking number and proof of shipment;
  • Provide accurate and complete order information;
  • Use appropriate protective packaging when returning products;
  • Avoid unnecessary disassembly, modification, or damage to the product;
  • Provide clear photos or videos when reporting a product issue whenever possible;
  • Keep relevant order and delivery information until the matter has been fully resolved; and
  • Mandatory consumer rights under applicable law remain unaffected by this policy.

11. Contact Us

If you have any questions regarding orders, returns, refunds, exchanges, order cancellations, product quality, or other after-sales matters, please contact us:

Customer Support
HRH AUTO & DÆKSERVICE A/S
Roholmsvej 7
2620 Albertslund
Denmark

CVR Number: 68471516
Phone: +45 43 43 77 29
Email: kahanaoicarliekz335@gmail.com
Website: uosnv.shop