Leveringspolitik

Shipping Policy

Last Updated: September 16, 2026

Thank you for choosing uosnv.

This Shipping Policy provides consumers with information regarding order processing, available delivery destinations, estimated shipping times, shipment tracking, and the handling of delivery issues.

We will take reasonable measures to process orders and arrange product delivery based on the circumstances of each order, while making reasonable efforts to provide consumers with clear shipping information.

Nothing in this Policy excludes, limits, or diminishes any mandatory rights that consumers may have under applicable law.

1. Shipping Coverage

Currently, uosnv provides standard shipping services to selected European countries and regions.

The destinations currently supported include:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Actual delivery availability may vary depending on factors such as:

Product type;
Product availability;
Warehouse location;
Delivery address;
Available shipping routes;
Carrier service coverage;
Local transportation conditions.

If your delivery address is outside the destinations listed above, we recommend contacting us before placing an order to confirm whether delivery is available.

Customer Service Email:
kahanaoicarliekz335@gmail.com

2. Shipping Costs

For destinations currently supported, we may offer free standard shipping.

The applicable shipping cost, if any, will be displayed at checkout before the consumer submits the order.

Depending on the order, shipping costs may be affected by:

Delivery country or region;
Product type;
Product quantity;
Warehouse location;
Shipping method;
Shipping route;
Specific order circumstances.

If shipping charges apply to an order, we will provide the relevant information before the order is submitted, to the extent required by applicable law.

3. Shipping Carriers

To fulfill orders, we may select appropriate logistics and shipping providers based on actual transportation conditions.

Depending on the destination and order circumstances, carriers may include, but are not limited to:

UPS;
FedEx;
DHL;
DPD;
Other logistics providers with appropriate delivery capabilities.

The actual carrier used may vary depending on:

Delivery country;
Warehouse arrangements;
Product type;
Shipping route;
Service availability;
Carrier operating conditions.

Where necessary, we may adjust or change the shipping provider based on actual transportation conditions.

4. Order Processing Time

After an order has been submitted and the necessary confirmations have been completed, we will generally begin processing the order.

Under normal circumstances, the estimated order processing time is:

1–3 business days

Orders are generally processed on business days. Weekends and public holidays may not be included in the standard processing period.

Some orders may require additional processing time due to:

Increased order volumes;
Public holidays;
Major promotional events;
Inventory adjustments;
Warehouse operations;
Product inspections;
Confirmation of address or order information;
System maintenance;
Unforeseen logistics or technical issues.

We will make reasonable efforts to process orders as promptly as possible.

5. Estimated Delivery Time

After an order has been processed and dispatched, standard transit time is generally estimated as follows:

Estimated Delivery Stage	Estimated Time
Order Processing	1–3 business days
Transit After Dispatch	8–15 business days
Total Estimated Time	Approximately 9–18 business days
Standard Shipping	As shown at checkout

The above timeframes are estimates only and are provided to help consumers understand the typical order processing and transportation period.

Actual delivery times may be affected by:

Delivery address;
Delivery region;
Carrier arrangements;
Shipping routes;
Public holidays;
Customs or border processing;
Local delivery conditions;
Weather;
Peak shipping periods;
Traffic restrictions;
Network or system issues;
Other circumstances beyond our reasonable control.

If applicable law establishes a specific delivery deadline or provides consumers with other delivery-related rights, applicable law will prevail.

6. Shipping Confirmation

After an order has been dispatched, we will generally send relevant shipping information to the email address provided when the order was placed.

Depending on the circumstances, the notification may include:

Shipping confirmation;
Carrier information;
Tracking number;
Tracking instructions;
Other information relating to delivery.

Some tracking information may not become available until the package has been scanned or entered into the carrier’s system.

Therefore, tracking information may not be updated immediately after an order has been dispatched.

7. Shipment Tracking

Where shipment tracking is available, consumers can use the tracking information provided to check the transportation status of their order.

Tracking information may be updated progressively as the package moves through the shipping process.

In some circumstances, tracking information may temporarily show no new updates due to:

Carrier system updates;
Package transfers;
Cross-border transportation;
Customs processing;
Weekends or public holidays.

If tracking information has not been updated for an extended period or you have questions regarding the status of your shipment, please contact us:

uosnv Customer Support

Email:
kahanaoicarliekz335@gmail.com

To help us investigate the issue, please provide, where possible:

Order number;
Email address used for the order;
Recipient’s name;
Tracking number, if available;
Description of the issue.

8. Shipping Delays

Although we make reasonable efforts to arrange order processing and delivery within the estimated timeframes, some orders may experience delays.

Factors that may affect delivery times include:

Peak shipping periods;
Public holidays;
Carrier operational changes;
Major promotional events;
Extreme weather;
Customs inspections;
Border processing;
Local delivery disruptions;
Traffic restrictions;
Logistics system issues;
Network or communication problems;
Force majeure events;
Other circumstances beyond our reasonable control.

If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us promptly.

We will review the order information and available shipping records and provide reasonable assistance in investigating the situation.

9. Delivery Address and Order Information

Consumers should carefully check the following information before submitting an order:

Recipient’s name;
Delivery address;
Postal code;
Contact information;
Other order information.

Providing accurate delivery information helps ensure that orders can be processed and delivered properly.

If you need to change any information after submitting an order, please contact us as soon as possible.

9.1 Before Dispatch

If the order has not yet entered the shipping process, you may contact us to request:

A change of delivery address;
A change of contact information;
Correction of certain order information;
Order cancellation.

We will make reasonable efforts to assist based on the current processing status of the order.

However, because an order may quickly enter warehouse processing or the shipping process, we cannot guarantee that every requested change will be possible.

9.2 After Dispatch

Once an order has been dispatched, we generally cannot guarantee that the following information can be changed:

Delivery address;
Recipient information;
Contact information;
Shipping method.

If the delivery address provided by the consumer is incorrect, incomplete, or cannot be verified, this may result in:

Delivery delays;
Failed delivery;
Return of the package;
Additional delivery attempts;
Other transportation issues.

If redelivery or another form of handling is required, we will address the matter according to the circumstances of the order and applicable law.

Nothing in this Policy affects any statutory rights consumers may have regarding returns, refunds, withdrawal, or other mandatory consumer protections.

10. Taxes and Other Potential Charges

Tax and customs requirements may vary between different countries and regions.

Depending on:

Product type;
Delivery country;
Order value;
Applicable law;

an order may involve:

Value-added tax (VAT);
Import duties;
Customs fees;
Customs clearance service fees;
Other legally applicable charges.

Where such charges are legally required to be borne by the consumer, we will provide relevant information to the extent required by applicable law.

Responsibility for specific taxes and charges will be determined according to the circumstances of the order and applicable law.

11. Damaged or Incorrect Products

If you receive a product that has obvious transportation damage or is clearly different from the product you ordered, please contact us as soon as possible.

To help us investigate the matter, please provide, where possible:

Order number;
Recipient’s name;
Email address used for the order;
Photos of the product;
Photos of the outer packaging;
Tracking number;
Description of the issue.

We will review the order information, product condition, and relevant shipping records.

Consumers’ statutory rights relating to product defects, transportation damage, or incorrect products will not be limited by this Shipping Policy.

12. Shipping Irregularities or Lost Packages

If tracking information indicates that an order may have encountered an issue, has remained inactive for an extended period, or may have been lost, please contact us promptly.

Depending on the circumstances, we may:

Review shipping records;
Verify order information;
Contact the relevant carrier;
Confirm the transportation status;
Provide further guidance regarding the available resolution.

If a delivery issue is confirmed that must be addressed under applicable law, we will take appropriate action based on the circumstances and applicable legal requirements.

13. Failed Delivery

Delivery may fail for reasons including:

Incorrect delivery address;
Incomplete address information;
Incorrect postal code;
Incorrect contact information;
Recipient cannot be reached;
Multiple unsuccessful delivery attempts;
Recipient refuses to accept the package;
Delivery cannot be made to the specified location;
Other issues relating to the order information.

If delivery fails, we may contact the consumer to confirm the appropriate next steps.

Possible solutions may include:

Redelivery;
Correction of delivery information;
Return of the package;
Other reasonable arrangements.

If additional charges arise, they will be handled according to the circumstances of the order and applicable law.

Nothing in this Policy limits any mandatory consumer protection rights available to consumers under applicable law.

14. Events Beyond Our Reasonable Control

In certain circumstances, order processing and delivery may be affected by events beyond our reasonable control.

Such events may include:

Natural disasters;
Extreme weather;
Fire;
Flood;
Earthquake;
War or civil unrest;
Government measures;
Large-scale transportation disruptions;
Logistics system failures;
Network or communication failures;
Third-party service interruptions;
Other events that cannot reasonably be foreseen or controlled.

If such circumstances occur, we will take reasonable measures to minimize their impact on order delivery to the extent reasonably practicable.

Nothing in this section excludes any rights consumers may have under applicable law.

15. Consumer Rights

Nothing in this Shipping Policy is intended to:

Exclude consumer rights;
Restrict statutory consumer rights;
Diminish mandatory consumer protections under applicable law.

If any provision of this Shipping Policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail to the extent of the conflict.

Consumers’ statutory rights may include, but are not limited to:

Statutory rights of withdrawal;
Statutory product guarantees;
Refund rights;
Other consumer protection rights.

Such rights will not be improperly restricted by this Policy.

16. Other Relevant Policies

For a more complete understanding of our website services, we recommend that you also review the following policies:

Terms of Service and Conditions of Use
Explains website use, orders, payments, and related service conditions.

Privacy Policy
Explains how personal information, cookies, and related data are processed.

Return & Refund Policy
Explains returns, refunds, after-sales service, and relevant consumer rights.

Legal Notice
Provides information regarding website operations and relevant legal matters.

Where different policies address the same matter, they should be interpreted together with the specific policy, order circumstances, and applicable law.

17. Contact Us

If you have questions regarding:

Order processing;
Dispatch status;
Estimated delivery times;
Shipment tracking;
Shipping delays;
Delivery addresses;
Package issues;
Product transportation;
Other delivery-related matters;

please contact us: